Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require your packing slip or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it is approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment, within 5 days or less.
Where is my refund?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Items listed as playwear cannot be refunded.
To return items post to: Second Time Around, 108 Westfaling Street, Whitecross, Hereford, HR4 0JF.
You will be responsible for paying postage costs for returning your item. Postage costs are non-refundable. It is advisable to acquire proof of postage or send by a tracked method.